SILK Field Services a Family Affair
The “Voice of the Customer” is an important feedback loop in any product development but getting that feedback can be challenging.
SILK has a unique relationship compared to other machine manufacturers, as we not only design and sell our machines as a ‘Product’ to external customer but within TEAM® our machines are used extensively within our field machining division.
SILK’s intimate relationship within TEAM’s servicing workshop means that the SILK technicians sometimes perform a service role rather than purely making new machines. This enables a very close relationship to develop between the customer ( TEAM®) and SILK with direct feedback from the field and a ready access to any lessons learned – ‘TEAMWORK’.